Hardware & Software Failure
Identifying the cause of Hardware/Software failure is pertinent for restoring business operations, resolving insurance claims, and expediting litigation. LWG has years of experience providing claims professionals and litigators with vital hardware failure analysis. This process includes various methods of testing for servers, switches and routers, to name a few. LWG also has the ability to examine more prevalent failed devices, such as hard disk drives and cooling fans to provide the type of error or failure experienced. All of the testing performed by LWG technicians strives to answer one question for our clients: What is the the cause of the failure or error experienced?
Why do you need to find out how it failed?
LWG has completed examinations of essentially every type of vital IT devices. In each situation, the identification of the device failure or error experienced is the goal. The results of our failure analyses minimize business operations downtime, assist with insurance coverage determinations, and streamline the litigation process. Most importantly, LWG's ability to verify the exact mode of hardware/software failure allows for corrective and preventative measures to be executed.
Hardware Inspection
LWG technicians are skilled experts in inspecting all types of IT devices to uncover the actual cause of failure. A hard disk drive, for example, can have various exhibited failures that will respond identically to an end user. Using the most advanced forensic practices, LWG is able to systematically isolate the actual cause of the failure and provide our clients with a reasonable mitigation plan.
Testing Results and Determination
LWG Technicians employ a comprehensive hardware/software testing process that ensures the most optimal results. We follow the scientific method when testing devices, analyzing the equipment's conditions, applying testing procedures, reviewing testing methods, and verifying the result, outcome, or impact of potential failures of the equipment.
Litigation Support
LWG provides legal professionals with expert opinions regarding the cause and nature of hardware/software failures. Our forensic experts are experienced expert witnesses who have provided hundreds of expert reports to the legal community following high-exposure technology equipment failures and other losses.
To speak with a LWG forensic expert regarding a software failure analysis investigation, please call +1 (800) 326-5075.