Complex Loss - LWG Consulting

Large claims can be complex. Adding to the challenges of almost any claim, the higher profile insureds with high premiums bring increased scrutiny to the file. Agents and brokers tend to be more vocal in advocating for their customer. Claims executives take a more active role due to the higher claim potential. Vendors aggressively recommend replacements to make a "big" sale, often condemning warranties. The insured may retain counsel or a public adjuster. Given these complexities, insurance companies assign these claims to their most seasoned and experienced adjusters, ones who can effectively navigate through these complexities, drawing on their expertise and interpersonal skills.

Claims with equipment can further add to the complexities of the case. The vendors recommend replacement, but are they necessary? Can the equipment be decontaminated reliably, quickly and cost-effectively, striking the right balance between equipment costs and minimizing Business Interruption and Extra Expense? Is there a way to overcome the obstacles presented by the vendors? How can the insured be made to feel comfortable with the process?

Similar to insurance companies, LWG Consulting has established a division to focus on these complicated matters. Complex Loss Consulting is focused solely on helping General Adjusters do their jobs better by solving these complex issues effectively and efficiently. This division, our Complex Loss Consulting group, is staffed with individuals with the experience and interpersonal skills to effectively navigate through the complexities of these larger files. LWG's Complex Loss Consultants have considerable experience handling large and complex files, with great results. They possess the necessary combination of technical aptitude and interpersonal skills to bring about the best possible outcome. This expertise has been utilized by our clients and by LWG itself, as our Complex Loss Consultants have also served in management capacity with LWG, training consultants on the technical and interpersonal aspects of handling files.

LWG's Complex Loss Consulting group can help you solve the problems you face on these complicated claims. Call your local LWG Consulting office or Mark Ewing, Director of Complex Loss Operations, at (847) 275-5859.